THE NORTHERNEDITBack to shop

Straightforward customer care

Delivery & returns

Clear information about delivery costs, cancellations, returns and made-to-order pieces.

01

Delivery

We currently deliver to UK addresses. We offer delivery only and do not provide customer collection.

  • InPost Locker or Shop is our preferred delivery service.
  • InPost Home Delivery and Royal Mail Tracked 48 may also be offered.
  • The delivery charge for the selected parcel size and service is shown before payment.
  • You will receive tracking details when your order is dispatched.

Ready-made engraved items are normally prepared for dispatch within 2–5 working days. Production times for printed workwear and made-to-order shelving vary; the expected time will be shown with the product or agreed with you before the order is confirmed. If an agreed delivery date cannot be met, we will contact you promptly.

02

Changing your mind

For eligible, non-personalised goods bought online, you may tell us that you wish to cancel within 14 days of receiving the goods. You then have a further 14 days to return them. Email us before sending anything back so we can provide the correct return instructions.

Unless the item is faulty or incorrect, you are responsible for the return postage and for keeping the item safe while it is returned. Items may be handled only as much as reasonably necessary to inspect them. A deduction may be made if handling has reduced their value.

We refund eligible returns within 14 days of receiving the goods back, or receiving evidence that they have been sent back. The refund includes the basic outbound delivery charge; any extra amount paid for a premium service is not refundable.

03

Branded & custom-made orders

Please check every detail before approving.

Goods made to your specifications cannot normally be returned simply because you have changed your mind. This includes printed workwear and bespoke shelving. Ready-made engraved products sold exactly as pictured are treated as standard goods unless a listing clearly says otherwise.

We will use the spelling, sizes, artwork, colours and placement you approve. Please report an error as soon as possible. Your legal rights still apply if an item is faulty, not as described or does not match the approved specification.

You confirm that you have permission to use any logo, photograph or artwork you supply. We may refuse material that is unlawful, abusive or appears to infringe another person’s rights.

04

Faulty, damaged or incorrect items

Please email thenorthernedits@gmail.com with your order details and clear photographs. If the goods are faulty, damaged, not as described or incorrect, we will arrange an appropriate repair, replacement or refund and cover reasonable return costs where required. Nothing in this policy limits your statutory rights.

05

How to request a return

  1. Email us with your name, order details, item and reason for the return.
  2. Wait for the return instructions and private return address.
  3. Use a tracked service and keep your proof of posting.